Author Archives: admin

What makes someone more likely to be bullied at work and how companies can help them   Being bullied as a child, being female, young, and neurotic are significant predictors of whether you might be bullied in the workplace, one … Continue reading →

It’s not just sex: why people have affairs, and how to deal with them   There are many reasons people have affairs. Alex Iby/Unsplash   Gery Karantzas, Deakin University Barnaby Joyce’s affair with his former staffer Vikki Campion, and his … Continue reading →

Predictive algorithms are no better at telling the future than a crystal ball   The global market for predictive analytics is growing. Shutterstock   Uri Gal, University of Sydney An increasing number of businesses invest in advanced technologies that can … Continue reading →

Customer service staff need to be problem solving not apologising   The study examined more than 100 interactions and found that when airline staff were effusive in their apologies it actually diminished their ability to be efficient problem solvers. Mark … Continue reading →

Seeing the unseeable: how viewing crime scene photos can be beneficial   A forensic photograph featured in the film Unnatural Deaths. courtesy NSW Police   Kate Rossmanith, Macquarie University; Hugh Dillon, UNSW, and Jane Mowll, UNSW Forensic photographs are taken … Continue reading →